|
APCO Announces 2008 Line Supervisor PSAP Award Winner
WHITCOM Regional 9-1-1 Center Dispatch Line Supervisor Susan Waltz Named Line Supervisor of the Year by APCO International
June 3, 2008, Pullman, Wash. - The Association of Public-Safety Communications Officials (APCO) International today announced the 2008 Line Supervisor of the Year Public Safety Award Program (PSAP) award to be presented to Susan Waltz, WHITCOM Regional 9-1-1 Center dispatch line supervisor, at the Opening General Session of the APCO International 74th Annual Conference and Exposition in Kansas City, Mo. on August 4.
WHITCOM is a regional 9-1-1 and dispatch center serving three counties in two states, dispatching law enforcement, fire and emergency medical services (EMS) for Whitman County and Asotin County in Washington State and Moscow Police Department and Latah County Rural Fire and EMS in Idaho.
Aside from her duties supervising during full dispatch shifts, Waltz is responsible for employee evaluations, employee counseling, new hire training, and schedule monitoring. She is also the public education coordinator, handles leave requests and monitors overtime, along with public records requests and agency relations. Waltz has been a supervisor at WHITCOM for almost three years, having been a dispatcher and lead at WHITCOM seven years prior to her promotion. She was also a dispatcher for Lewiston (Id.) Police Department and Washington State University prior to coming to WHITCOM.
"Susan has spent her career learning and contributing," WHITCOM Regional 9-1-1 Center Director Patti VonBargen said in her nomination form. "She is looked up to and
respected. She has given of herself over and over and asks for nothing in return."
Waltz is recognized for her dedication to customer service and diligence in continuing education and personal skill development. Her nomination included mention of Waltz"s work as the union president during WHITCOM"s inception and negotiation for the first union contract. In addition, Waltz was nominated because of her supervision during an active shooter incident in the area in 2007.
"APCO International congratulates Susan Waltz on being named Line Supervisor of the Year," APCO International President Willis Carter said. "The work she has done at WHITCOM is a great example of activities deserving of this great honor and the entire organization should be proud of her award."
The APCO International 74th Annual Conference and Exposition will be held August 3-7 at the Kansas City Convention Center in Kansas City, Mo. For more information on the APCO International 74th Annual Conference and Exposition, visit www.apco2008.org. To obtain a press pass for the APCO International 74th Annual Conference and Exposition, please contact Courtney McCarron at (202) 833-9600 or mccarronc@apco911.org.
About APCO International
The Association of Public-Safety Communications Officials (APCO) International is the world's oldest and largest professional organization dedicated to the enhancement of public safety communications. APCO International serves the professional needs of its 15,000 members worldwide by creating a platform for setting professional standards, addressing professional issues and providing education, products and services for people who manage, operate, maintain and supply the communications systems used by police, fire and emergency medical dispatch agencies throughout the world. |
