9-1-1/Emerging Technologies |
PBX/MLTS | Data Transfer
Telematics | Call Center Standards | Standards Development
Committee Roster | Other
Call Center Standards Committee
P33 Certification Agency Procedural Guidelines.
Certification of Training Programs as meeting the APCO International Minimum Training Standards for Public Safety Telecommunicators.
TALKING POINTS
Public safety
communication services are offered on a daily basis in a dynamic
environment of ever changing political, technological and social
expectation.
The APCO Call
Center Standards/Training Committee is charged with continued
monitoring of the existing training requirements. In addition,
the Committee makes proposed revisions as necessary in order to
offer every community with current, best practices for call
taking and dispatch training.
- In 2007, the Minimum Training Standard for Public Safety Communications Training Officer (CTO) was adopted as the first APCO International American National Standard (ANS) - APCO ANS 3.101.1-2007.
- The Committee is currently developing recommended standards for minimum qualifications for Communications Managers/Directors.
- The Committee is currently reviewing and revising the Minimum Training Standards for Public Safety Telecommunicators (P33).
- The Committee continues to work with the Standards Development Committee to establish ANSI-approved national standards for public safety communications.
- The committee is working to identify additional standards to enhance the public safety communications profession.
GOALS & OBJECTIVES
#1 Develop Minimum Training Standards for Communications Manager/Director
Strategic Initiative A-1
Tasks:
| A. |
Identify Tasks associated with Communications Manager/Director Position. |
| B. |
Complete Sub-Tasking of identified tasks. |
| C. |
Format Sub-Tasks for Standards. |
| D. |
Place Draft Standards on the APCO Intl website for comment. |
| E. |
Publish Draft Standards in the APCO Bulletin for comment. |
| F. |
Present Proposed Standards to the APCO Board of Officers for approval. |
| G. |
Publish and Post approved Standards. |
#2 Develop a minimum training standard for Communications Training Coordinator
Tasks:
| A. |
Conduct Occupational Analysis Workshop to identify duties and tasks of a Training Coordinator. |
| B. |
Complete Sub-tasking of identified tasks. |
| C. |
Format sub-tasks for Standards. |
| D. |
Place Draft standard on the APCO International website for comment. |
| E. |
Publish Draft Standards in the APCO Bulletin for comment. |
| F. |
Present proposed standards to The APCO International Board of Officers for approval. |
| G. |
Publish and post Standards on the APCO website. |
|
